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Critical Infrastructure
The Burden of Being in the Way
The Burden of Being in the Way Why Some of Us Feel Responsible for Everyone Else’s Comfort, Expectations, and Imaginary Disappointments Brian D. Baxter Have you ever felt rushed in…
After the Gunfire, Before the Answers
After the Gunfire, Before the Answers Investigation, human performance, and responsible information sharing after a fatal security encounter. Brian D. Baxter A fatal security encounter can unfold in seconds. The…
Held Hostage in Public
Held Hostage in Public: Inside the AnMed Extortion Standoff Kentrena Bohm On Sunday, July 26, AnMed, a nonprofit health system serving upstate South Carolina and northeast Georgia, sustained a malware…
Turning Insight Into Impact – a White Paper
“A policy that exists but is routinely ignored is not functioning as an operational control, it is simply an administrative artifact.”
When Systems Crash
When Systems Crash: Operational Intelligence and Emergency‑Response Risk Brian D. Baxter Emergency response is one of the most demanding cognitive tasks in policing. Officers must absorb radio traffic, interpret updates,…
The Complaint May Be the Signal
The Complaint May Be the Signal Using Operational Intelligence to Address Hospital Risk Brian D. Baxter It’s 3:00am on the 2nd floor of a medium-sized hospital in suburban America. A…
The Luxurious Illusion of Certainty
The Luxurious Illusion of Certainty Perception, Hindsight, and Decision-Making at the Speed of Life Brian D. Baxter When the Texas Court of Appeals overturned the deadly conduct conviction of former…
“I Was Wrong, but I Was Telling the Truth”
“I Was Wrong, but I Was Telling the Truth” Vision, Attention, and the Honest Limits of Human Memory Brian D. Baxter, M.S. Introduction Imagine interviewing a witness to a shooting.…
Private Security is the Sleeping Giant of Public Safety
Private Security Is the Sleeping Giant of Public Safety – And It’s Time to Wake It Up Brian D. Baxter, MS Walk into any hospital, refinery, church, corporate campus, or…
Make a Decision!
Make a Decision! The Cynefin Framework By Brian D. Baxter In public safety professions such as law enforcement, corrections, security, and military policing, individuals are routinely expected to perceive accurately,…