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About Our Firm
Learn more about Performance-Critical and the people who apply operational intelligence in your industry.
The Mission
Our mission is to improve professional outcomes through operational analysis, applied business intelligence, and science-informed learning that delivers measurable results.
The People
Our leaders and consultants are experts in governance, risk management, root cause analysis, process improvement and control, cyber security, human behavior and adult learning.
Process Improvement Through the AIM Method
Built around our proprietary AIM Method, our three practice areas provide an integrated and holistic approach to operational intelligence analysis, critical incident or performance anomaly investigation and subsequent systems improvement and control.
A-Analyze
Identify operational patterns, evaluate risk, review policies, and strengthen decision-making before issues become critical.
- Policy & SOP Review
- Risk Analysis
- Policy Analysis
- Human Performance Analysis
- Operational Intelligence Reports
I-Investigate
Conduct independent investigations that uncover facts, identify root causes, and deliver objective, defensible findings.
- Critical Incident Analysis
- Operational Anomaly Review
- Root Cause Analysis
- Near Miss Examinations
- Internal Investigations
- Expert Testimony & Reports
M-Mobilize
Translate operational intelligence into meaningful action through workforce development, leadership support, policy and implementation.
- Professional Development Training
- Process Improvement
- Leadership Advisory
- Policy & SOP Development
- Implementation Planning
See What Our Clients Have to Say!
I had the opportunity to work with Performance Critical, a I've been extremely impressed with the impact their training had on our staff...
What I appreciated most was that the training wasn't theoretical - it gave our employees practical tools they could actually use...
What really stood out to me, though, was hearing employees say they were using what Brian taught them outside of work as well, helping them communicate better and connect more effectively with the people in their everyday lives.
James, City Manager
I have worked with Performance-Critical on multiple cases, and every
experience has been positive. What sets them apart is that they always
provide me with a thorough assessment of the case- regardless of what
I want to hear. They are honest, trustworthy, knowledgeable and their
assessments hold up. I recommend them without reservation to any
attorney who needs an objective look at law enforcement conduct.
Megan, Criminal Defense Attorney
Partner for Better Outcomes
Discuss your goals with our team. We'll help identify needs and plan strategy to reach enhanced operational performance. Our consultants are experts in Internal Investigations, Human Factors, Systems Design, Risk Management, Workplace Violence and more.