Privacy Policy

Effective date: September 9, 2026

Performance-Critical, Inc. (“Performance-Critical,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit performance-critical.com, create an account, enroll in or complete a course, purchase a product or service, schedule an appointment, submit a form, or otherwise interact with us.

Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, billing or mailing address, company or agency affiliation, account credentials, course enrollment information, professional license or certification information you choose to provide, appointment details, form submissions, communications, and customer-service requests.

When you use the Performance-Critical Academy, we may collect information about course enrollment, lesson progress, quiz and assessment results, completion status, certificates, continuing-education records, and related learning activity. This information is used to provide training, document completion, issue certificates, maintain appropriate business records, and support learners.

When you make a purchase, we collect transaction details such as the items purchased, price, discounts, order status, billing information, and payment status. Payment-card information is processed by our payment-service providers. Performance-Critical does not ordinarily receive or store complete payment-card numbers.

We may also collect technical information automatically, including Internet Protocol address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, date and time of access, cookie identifiers, and information about how visitors interact with the website.

How We Use Information

We use personal information to operate and secure the website; create and manage accounts; process orders and appointments; enroll students; deliver course content; track learning progress; administer assessments; issue certificates and continuing-education records; respond to questions; provide customer support; send transactional notices; maintain financial and regulatory records; improve our courses, services, and website; prevent fraud or misuse; and comply with applicable law.

With your consent where required, we may also send newsletters, course announcements, or other marketing communications. You may unsubscribe from marketing messages by using the link provided in the message or by contacting us. Transactional messages concerning an account, purchase, appointment, enrollment, or course may still be sent when necessary to provide the requested service.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to keep the site functioning, maintain shopping carts and login sessions, remember preferences, protect against fraud, understand website usage, and improve performance. Some cookies are necessary for account, checkout, security, and learning-platform functions. Browser settings may allow you to block or delete cookies, but doing so may interfere with portions of the website.

How We Disclose Information

We may disclose personal information to vendors and service providers that help us operate the website and deliver services, including website hosting, learning-management, e-commerce, payment processing, scheduling, email delivery, analytics, security, document storage, and technical-support providers. These providers receive information only as reasonably necessary to perform services on our behalf and are subject to their own contractual and legal obligations.

We may also disclose information when reasonably necessary to comply with law, regulation, legal process, licensing or continuing-education requirements, or a valid governmental request; to protect the rights, safety, property, or security of Performance-Critical, our users, or others; to investigate fraud or misuse; or in connection with a merger, acquisition, financing, reorganization, or sale of some or all business assets.

We do not sell personal information for money. We do not use personal information obtained through the website to make decisions concerning employment, credit, housing, insurance, health care, or other similarly significant matters. Information collected in connection with separately contracted investigative, consulting, or professional services may be governed by additional agreements, notices, or legal requirements.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain accounts and training records, satisfy legal, tax, accounting, licensing, contractual, and dispute-resolution requirements, enforce agreements, and protect legitimate business interests. Retention periods vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.

Your Choices and Privacy Rights

You may review or update certain account information through your account dashboard. You may also contact us to request access to, correction of, or deletion of personal information, or to ask questions about how information is used. We may need to verify your identity before acting on a request, and some information may be retained when permitted or required by law.

Depending on where you live and which laws apply, you may have additional rights concerning your personal data, including rights to confirm processing, obtain a copy, correct inaccuracies, request deletion, or opt out of certain uses. Performance-Critical will respond to verified requests as required by applicable law and will not unlawfully discriminate against a person for exercising an applicable privacy right.

Children’s Privacy

The website and our professional training services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can evaluate and address the matter.

Third-Party Websites and Services

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Performance-Critical is not responsible for their content or privacy practices. We encourage you to review the privacy notices of services you choose to use.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or by other appropriate means.

Contact Us

Questions, concerns, or privacy requests may be directed to:

Performance-Critical, Inc.
1315 Paseo De Vaca St.
San Angelo, TX 76901
Email: intake@performance-critical.com
Telephone: (877) 735-8772

This Privacy Policy is intended to describe Performance-Critical’s current website and service practices. It should be reviewed periodically and may be reviewed by qualified legal counsel for applicability to particular operations or jurisdictions.